KiwiSaver remediation and compensation

Some school staff received incorrect employer contributions into their KiwiSaver account because of payroll errors made between 22 August 2012 and 17 November 2021. Processes have been put in place to fix the issue.

We are now paying underpaid KiwiSaver employer contributions and compensation for the loss-of-investment earnings related to the late payment of these contributions. 

Payments

Former employees (exited members)

If you are affected by the errors, have left KiwiSaver and are no longer a school employee, we are trying to contact you using the details held in the payroll system. 

If your contact details have changed since you left the school sector, please register on the Schools Payroll Remediation Portal so we can reach you if you are due a payment.

Other payments

We made all other KiwiSaver remediation and compensation payments in 2022.

• If you were a KiwiSaver member at the time of payment, the payment was made to Inland Revenue to pass onto your KiwiSaver provider.  
• If you had left KiwiSaver but you were a current school employee at the time of the payment, the payment was made to your bank account.

Contact us

If you have any questions, we’re here to help.

Email: remediation.query@education.govt.nz

Freephone: 0800 439 333 (8am - 5pm, Monday – Friday).